Email-to-Call (also known as our email listener) turns your incoming emails into outbound calls. When you forward an email to ServiceForge, our live receptionists read the details and automatically call the contact on your behalf. It's built for speed, which makes it ideal for lead generation, qualifying website enquiries, and acting on alerts that need immediate action.
How It Works
You forward an email to ServiceForge (for example, a new-lead notification from your website).
Our agents receive it and read the key details.
We make an outbound call based on that information - for instance, calling a new lead to qualify them or book the job.
Because we act on the content of the email, the clearer the information, the faster we can get your lead on the phone.
An Example
Your website sends you an email from an inbound lead form:
John Smith needs emergency plumbing repair at 123 Main St, burst pipe in basement, available all day, 555-1234.
Your ServiceForge receptionist receive that email and call John right away to book the emergency job, while he's still motivated to hire someone.
Setting It Up
To get Email-to-Call working smoothly, we'll need a little prep from you:
Send us samples of each type of email we'll be handling, so we know what to expect.
Keep the details relevant include only the information we need to make the call.
Strip out the clutter things like IP addresses, timestamps, or internal codes we don't need.
The cleaner the email, the faster we can get your leads on the phone and book the job. Our team can work with you to set this up so it works for your needs.
Need a Hand?
Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.