Forwarding your Telus calls to ServiceForge takes just a moment. You've got two star-code options: forward every call, or set up conditional forwarding that only kicks in under certain conditions.
Option 1: Forward All Calls
To turn on call forwarding:
Dial *72 followed by your ServiceForge account number (e.g. *721234567890).
If someone answers, stay on the line for at least five seconds until forwarding activates.
Confirm it's on by dialing *72 again.
A busy signal means it's working.
To turn off call forwarding:
Dial *73.
Listen for two beeps, then hang up.
Option 2: Conditional Call Forwarding
Conditional forwarding sends calls to ServiceForge only in certain situations, like when your line is busy or unanswered.
To turn on conditional forwarding:
From your office phone, dial *92.
Listen for two beeps.
Hang up.
To turn off conditional forwarding:
From your office phone, dial *93.
Listen for two beeps.
Hang up.
If Forwarding Isn't Working
If neither method works, your call forwarding may be configured directly through your phone provider. You'll need to contact them to set it up on their end, and we're happy to jump on that call with you if it helps.
Visit the Telus website for more information.
Need a hand? Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.