Forwarding your Ooma calls to ServiceForge takes a couple of minutes. You've got two options: a quick star code from your phone, or the End User Portal if you want more control over how calls come through.
Option 1: Forward From Your Phone (Star Codes)
To turn on call forwarding:
Dial *72 followed by your ServiceForge account number (e.g. *721234567890).
If someone answers, stay on the line for at least five seconds until forwarding activates.
Confirm it's on by dialing *72 again.
A busy signal means it's working.
To turn off call forwarding:
Dial *74.
Listen for two beeps, then hang up.
Option 2: Forward From the End User Portal
The portal gives you more control, including whether forwarded calls show the original caller's number and whether you're prompted before a call connects.
Log in to the End User Portal via Ooma and navigate to the Call Handling option on the Settings page.
Under "When I Receive a Call," select Forward It Immediately.
Under "Then Send To," select My External Number.
In the popup that appears, enter your external phone number.
Under "With These Settings," choose whether to show the original caller's number or your Ooma office number.
(Optional) Check Require Key if you want to press 1 to accept forwarded calls. This stops calls from dropping into your cell's voicemail if your phone is off, out of signal, or you don't pick up.
Click Save to close the popup.
Click Save again to store your settings.
If Forwarding Isn't Working
If neither method works, your call forwarding may be configured directly through your phone provider. You'll need to contact them to set it up on their end, and we're happy to jump on that call with you if it helps.
You can also visit the Ooma website for more information.
Need a hand? Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.