Forwarding your Xfinity / Comcast calls to ServiceForge takes a couple of minutes. You've got two options: a quick star code from your phone, or your online account if you'd rather manage it there.
Option 1: Forward From Your Phone (Star Codes)
To turn on call forwarding:
Dial *72 followed by your ServiceForge account number (e.g. *721234567890).
If someone answers, stay on the line for at least five seconds until forwarding activates.
Confirm it's on by dialing *72 again.
A busy signal means it's working.
To turn off call forwarding:
Dial *73.
Listen for two beeps, then hang up.
Option 2: Forward From Your Online Account
Managing forwarding online lets you set it up without dialing codes.
Sign in to your Comcast account.
From the Services menu, select Business VoiceEdge User.
Expand Feature Settings and select Call Forwarding.
Click the pencil icon and enter the number you want to forward to (your ServiceForge number).
Click the checkmark to confirm.
If Forwarding Isn't Working
If neither method works, your call forwarding may be configured directly through your phone provider. You'll need to contact them to set it up on their end, and we're happy to jump on that call with you if it helps.
Need a hand? Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.