Forwarding your Follow Up Boss calls to ServiceForge is done through your account settings. Follow Up Boss gives you flexible forwarding rules, so you can send calls to us all the time or only under certain conditions.
Please note: These steps are based on a standard Follow Up Boss interface. Depending on your subscription and setup, what you see may vary slightly. If anything looks different, check your Follow Up Boss account settings or reach out to us and we'll help.
Set Up Call Forwarding
Log in to your Follow Up Boss account through your web browser.
Click your user profile or settings, usually in the upper right-hand corner of the dashboard.
Select Phone (or Call Settings).
Open the Call Forwarding section.
Choose your forwarding rule. Follow Up Boss lets you forward calls all the time, when busy, when there's no answer, or during specific hours — pick what suits you.
Enter your ServiceForge number as the forwarding destination.
Click Save or Apply to confirm.
Test It
Make a test call to your Follow Up Boss number from another phone. It should route straight to ServiceForge.
Turn Off Forwarding
To stop forwarding, return to the same Call Forwarding settings and disable the rule you set up.
If Forwarding Isn't Working
If forwarding doesn't behave as expected, it may be configured directly through your phone provider. You'll need to contact them to set it up on their end, and we're happy to jump on that call with you if it helps.
Visit the Follow Up Boss website for more information.
Need a hand? Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.