Forwarding your Grasshopper calls to ServiceForge is done through your Grasshopper account settings. Grasshopper gives you flexible forwarding rules, so you can send calls to us all the time or only under certain conditions.
Please note: These steps are based on a standard Grasshopper interface. Depending on your subscription and configuration, what you see may vary slightly. If anything looks different, check your Grasshopper account settings.
Set Up Call Forwarding
Log in to your Grasshopper account through your web browser.
Click Settings (or Phone Settings) in the main menu.
If you have multiple phone lines, select the one you want to forward.
Open Call Forwarding (or Call Handling).
Choose your forwarding rule. Grasshopper lets you forward calls all the time, when busy, when there's no answer, or during specific hours — pick what suits you.
Enter your ServiceForge number as the forwarding destination.
Click Save or Update to confirm.
Test It
Make a test call to your Grasshopper number from another phone. It should route straight to ServiceForge.
Turn Off Forwarding
To stop forwarding, return to the same Call Forwarding settings and disable the rule you set up.
If Forwarding Isn't Working
If forwarding doesn't behave as expected, it may be configured directly through your phone provider. You'll need to contact them to set it up on their end, and we're happy to jump on that call with you if it helps.
Visit the Grasshopper website for more information.
Need a hand? Our Client Services team is here for you 24/7. Email care@serviceforge.com or call 1-800-485-5879.