CALL RECORDING

Call recording captures phone conversations so you can hear exactly what was said. Many contractors use call recording to confirm job details, pricing, and customer expectations.

Only calls answered by ServiceForge receptionists are recorded. When you or your team answer directly, they will not be recorded.

Yes. Callers must be informed the call is being recorded and must give consent where required by law. ServiceForge supports compliant call handling, enabling contractors to use call recording responsibly.

If a customer questions what was agreed over the phone, call recording provides a clear record of the conversation. Contractors can listen back to calls and confirm scope, pricing, or timing.

Call recording saves the audio of a phone conversation. Call transcription turns that audio into written text for easy review and searching. Transcription is available as a separate ServiceForge feature.

Yes. Recordings stay available in your dashboard for 90 days.