24/7 LIVE ANSWERING

You define your emergency criteria. Typically: burst pipes, no heat/AC, power outages, gas leaks, roof damage, flooding. Anything requiring immediate response that customers will pay premium rates to fix.

Our live agents work from a script you provide (we have a dedicated team of real people to support you in writing the script and call protocols). You can edit your script and call criteria at any time.

Immediately. Live agents can call, text, and send details to your mobile app directly following the call.

Exact address, nature of emergency, severity level, safety concerns, insurance information, and customer contact details. Our scripts are customized for your specific trade and emergency types so you get the information you need. 

Live agents are across the U.S., Canada, and the UK. When a storm hits your area and phone lines get blocked up, your callers will still get a human hello.

Just your business information, service areas, and how you want us to handle different types of calls. We'll work with you on a custom script, integrations and making sure ServiceForge is working like you need it to.

Most home service businesses live within 24 hours. We can start answering calls immediately after you register. We recommend attending an onboarding session to solidify your scripts, call flow, and set up your team.

No, ServiceForge works with your existing phones through simple call forwarding. You can use your existing number, or use the free branded business phone number included with your plan.

We’re also committed to real people, not bots supporting YOU. Yes - real people get you set up, create your scripts, test integrations, and more. Our team is available 24/7 for any script changes or questions.

Yes. Every call is answered by real people based in the United States. We will occasionally overflow calls to our team in Canada or the U.K. No offshore call centers, no bots, no voicemail and no AI pretending to be human.