KEEP SERVICE HUMAN

What people really think about AI, customer service, and human connection in home services.

FREE REPORT FOR HOME SERVICE BUSINESSES

Findings from an independent survey of 6,000 people, conducted by OnePoll.

By submitting this form, you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out at any time.

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THE FACTS

83%

of people have requested to speak to a real person instead of AI.

59%

are more likely to leave a positive review after talking to a real person.

54%

say AI customer service is frustrating.

85% prefer speaking to a real person

85%

prefer speaking to a real person when contacting a local service.


ABOUT THIS REPORT

This survey was conducted by OnePoll in October 2025 with 6,000 adults about AI in customer service. Respondents answered 33 questions about their preferences.


3 in one dark

1 IN 3

say they'd hang up if they reached AI when calling a business. That's every third job lost.

FAQ

KEEP SERVICE HUMAN

Findings from an independent survey of 6,000 people, conducted by OnePoll.

By submitting this form, you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out at any time.