KEEP SERVICE HUMAN
What people really think about AI, customer service, and human connection in home services.
FREE REPORT FOR HOME SERVICE BUSINESSES
Findings from an independent survey of 6,000 people, conducted by OnePoll.
By submitting this form, you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out at any time.
THE FACTS
83%
of people have requested to speak to a real person instead of AI.
59%
are more likely to leave a positive review after talking to a real person.
54%
say AI customer service is frustrating.
85%
prefer speaking to a real person when contacting a local service.
ABOUT THIS REPORT
This survey was conducted by OnePoll in October 2025 with 6,000 adults about AI in customer service. Respondents answered 33 questions about their preferences.
1 IN 3
say they'd hang up if they reached AI when calling a business. That's every third job lost.
FAQ
Do home service customers prefer AI or human customer service?
85% of customers prefer speaking to a real person when contacting local service businesses. The OnePoll survey shows that only 9% prefer AI, and human preference is strongest where trust matters most: healthcare (89%), law (87%), local services (85%), and real estate (82%).
How reliable is this AI customer service survey?
Very. This was conducted by OnePoll, a professional research firm, in October 2025 with 6,000 adults. They answered 33 questions about AI and human customer service. All percentages are based on total respondents and rounded to the nearest whole percentage.
Who commissioned this AI in customer service study?
ServiceForge. We're a human-powered answering and scheduling service built for contractors and home service pros. We commissioned this research because we wanted to know how real customers felt about AI in customer service.
Where can I download the full AI customer service survey results?
You're in the right place. Fill out the form at the top or bottom of this page to download the free report.
What's the alternative to AI answering services for small businesses?
Real people who answer your calls 24/7, understand your trade, and book jobs while you work. Services like ServiceForge put trained humans on your line, people who know the difference between a service call and an emergency, who can answer basic questions, and who sound like they care. Because they do.
KEEP SERVICE HUMAN
Findings from an independent survey of 6,000 people, conducted by OnePoll.
By submitting this form, you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out at any time.
