Different holidays call for different rules. Handle your calls during holidays or scheduled closures.
Instead of leaving callers with a generic voicemail, they'll talk with a real person who can deliver a clear message that reflects your holiday hours, offers special instructions, sets expectations around response times, or forwards urgent calls to your on-call crew.
Work with our team to create your holiday script. Once it's set up, it can automatically go live on any dates you mark as closures. This ensures your customers hear the right message every time.
How It Works
We'll help you write a flow that reflects how you work, your holiday hours, and any special instructions for callers.
Once saved, it automatically goes live on any dates you've marked as closures. This ensures your customers always get a clear, professional message that matches your office hours.
If your holiday hours change later, the team can update the script for you.
Set Holiday Closures in the ServiceForge App
Set your holiday closures directly in the ServiceForge app.
Open the desktop app > Go to Settings > Live Receptionist and choose the account you'd like to edit
Navigate to Working Hours > Under Closures, select the dates your business will be closed. Choose from common holidays or add your own custom dates
Once saved, these dates will trigger your holiday script.
If you haven't set up your holiday script yet, or need help with closures, reach out to the team.
Create or Update Your Holiday Script
Important: All holiday scripts are created with our Client Services Team. They'll ensure your script reflects your business tone, holiday hours, and any special instructions. For example, your script might include a holiday greeting, call-forwarding instructions, or notice of holiday-specific fees.
Once set up, your script automatically goes live on any dates you mark as closures.
To update your holiday script:
Call the team first (preferred), or email your preferred message or instructions
Allow at least 3 business days for updates before your holiday
Ready to Set Up Your Holiday Script?
Want to see how it works, update your script, or unsure which holidays to include? Get in touch at 1-800-485-5879 or care@serviceforge.com.