Verified Contacts: Never Let Your Best Customers Feel Like Strangers

Customers remember the contractors who remember them. You can store every customer's number on your phone or rely on your ability to recognize voices, but that leaves a lot to chance. When loyal customers call your business, they expect to be recognized immediately.

contractor answering his client call

ServiceForge's Verified Contacts helps your answering service recognize every caller by name. It automatically fills in details for returning clients, making the process easier. You can also upload contacts for an even smoother experience! You do the job right the first time so you don't have to come back and fix it later. That's how Verified Contacts works.

Save Time and Money 

Asking repeat customers the same questions time and time again is a waste of time, and can be really frustrating for your customers. Asking for their name, spelling and phone number can be tedious, especially for regular callers. It can make you look unprofessional, and make customers feel forgotten after years of business.

With Verified Contacts, repeat customers are treated with the care they deserve. Agents will recognize names, spelling, and phone numbers, meaning they can get right to the root of the call. Your callers shouldn’t be treated like strangers.

Built For Repeat Business 

Verified Contacts work best where relationships matter, which is every successful contracting business.

For HVAC Techs: Your maintenance customers call twice a year: the restaurant owner whose cooler always breaks in August, and the office manager whose boiler you've fixed five times. Your answering service knows their equipment, history, and preferences when they call.

For Plumbers: The property manager with seven buildings, the homeowner whose old pipes you keep patching, and the office building where the main shutoff is behind the water heater. These customers shouldn't have to explain their setup every time.

For Electricians: The plant where you do quarterly inspections, the chain that uses you for new stores, the homeowner whose panel you upgraded. Your answering service knows which properties and what systems they have.

Your Crew: When your lead tech calls the office or your crew needs dispatch, they get recognized immediately. Your team gets connected faster and feels like part of a professional operation.

Time is Money

While your caller spells out their name for the third time this year and repeats their address, that's time not spent booking the actual job. Meanwhile, your competitor who remembers customers is already scheduling the work.

Verified calls average 33 seconds shorter than regular calls. That's 33 seconds not wasted on "Can you spell Rodriguez again?" If you get 50 repeat customer calls per month, Verified Contacts saves you 27 minutes of call time monthly. At answering service rates, that's real money staying in your pocket.

But here's the bigger problem: customers who get tired of repeating themselves start calling contractors who actually remember them. Losing one good customer because they feel forgotten costs you thousands in future work. The restaurant owner whose cooler you've fixed five times shouldn't have to introduce himself like a stranger.

Your crew's time counts too. When your lead tech calls for parts and gets recognized immediately instead of explaining which truck he's in, he's back to work faster. When your team doesn't waste time on introductions, they're doing billable work instead of playing phone tag.

The bottom line: Verified Contacts keeps good customers happy and your team working efficiently. Both of those pay for themselves.

How It Works

Setting up Verified Contacts is simple. Three ways to get people recognized:

1. Automatically: After someone calls three times with the same information, they're automatically verified. Easy.

2. Upload Your List: Import your customer list and team contacts to verify everyone immediately. You can upload a .csv file or connect to your Google contacts list. Your maintenance customers, service contracts, and crew can all get recognized from day one.

3. Mark Manually: Mark important contacts as verified by clicking the check box next to their name in the ServiceForge app.

Get Started

plumbing marketing guide

Verified Contacts comes with every ServiceForge plan. No extra charges, no complicated setup.

Setup Options:

  1. Upload your contact lists
  2. Let it learn as people call
  3. Mark important contacts manually

Our support team can help you import your customers, team contacts, and suppliers.

Get Started:

For contractors who know details matter, Verified Contacts ensures that every call shows that you remember who's important to your business.

FAQ